On legacy PCs, the BIOS takes care of starting up a PC and managing connections to essential system devices like keyboards and disk controllers. This step is especially important for older PCs that were designed and built before the release of Windows 10. (They can do so using remote support tools, as I explain in 'Remote support essentials: 4 steps you can take now to keep friends and family connected.') Check for an updated BIOS If you're uncertain about some of the details or unsure about how to interpret results, ask a friend or colleague with IT experience to assist. Note that some of these steps require intermediate to advanced technical skills. These steps can also help you diagnose problems installing feature updates on PCs that are already running Windows 10. In this post, I provide details about tools and techniques you can use to identify and fix the issue that's blocking an upgrade. Coronavirus: Business and technology in a pandemicįrom cancelled conferences to disrupted supply chains, not a corner of the global economy is immune to the spread of COVID-19.īut a small percentage of readers have reported problems with the upgrade, usually because of compatibility problems with existing software or hardware.

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